RETURN AND EXCHANGE POLICY -english version
Last Updated: 2/2/2022
Thank you for shopping at https://amirharb.com
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to amirharb Located at CAIRO , EGYPT, EG.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Our Site, accessible from https://amirharb.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:
If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.
Products that are bought from the Physical Stores can be returned. All Items are eligible for return and would be processed if conditions are met.
You are always required to ship back the items by following the shipping instruction:
If you want to return and exchange on your own, go to the perfume rest branch at the address with this link with the purchase invoice that was sent to your e-mail.
1- In the event of a return and replacement request through the website, you must fill out the application on this link
2- An e-mail will be sent stating that the request has been accepted or rejected, or your phone call will be sent to you
3- The delivery representative will contact you by phone to determine the date of replacement or return.
4- A mail message will be received stating that the return or exchange has been completed
REFUND POLICY
In order to be eligible for a refund, you have to return the goods within 14 days of your purchase. If the product is damaged in any way, or you have initiated the return after 14 days have passed, you will not be eligible for a refund.
Product must have the receipt or proof of purchase
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.
EXCHANGE POLICY
Product can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 14 days. Exchanges exceeding 14 days will not be processed.
In order to be eligible for exchanges make sure that these following conditions are met:
Product must be returned in its original packaging
You exchanged product will be processed During the pickup of the item by the shipping provider.
If you want to return and exchange on your own, go to the perfume rest branch at the address with this link with the purchase invoice that was sent to your e-mail. 1- In the event of a return and replacement request through the website, you must fill out the application on this link 2- An e-mail will be sent stating that the request has been accepted or rejected, or your phone call will be sent to you 3-The delivery representative will contact you by phone to determine the date of replacement or return. 4- A mail message will be received stating that the return or exchange has been completed.
Unfortunately, product that were marked as a gift when purchased is not allowed to be Returned or Exchanged.
Unfortunately, product that were marked as a Bundled when purchased is not allowed to be Returned or Exchanged.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Contact Form URL: https://amirharb.com/%D8%B7%D9%84%D8%A8-%D8%A7%D8%B3%D8%AA%D8%B1%D8%AC%D8%A7%D8%B9-%D8%A7%D8%B3%D8%AA%D8%A8%D8%AF%D8%A7%D9%84/
You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.